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RECALL No: SSP60 DATE: 08/2004
MODEL: Mazda MPV YEAR: 2002-2003
AFFECTED VINs: JM3 LW28** 20 300020 - JM3 LW28** 30 374773 MFG.DATE: November 26, 2001 through July 1, 2003
SUBJECT: Fan Control Module
Summary:
It is possible the soldering strength on a terminal in the fan control module may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle's battery. Owners of affected vehicles will be notified by first class mail beginning August 30, 2004.
Letter To Dealers:

August 2004

2002-2003 MPV
Fan Control Module Special Service Program
[SSP #60]

To: Mazda Dealership General Managers, Service Managers, and Parts Managers
Subject: 2002-2003 MPV Fan Control Module Special Service Program (SSP) 60

Mazda Motor Corporation has decided to conduct a Special Service Program to replace the fan control module on 2002-2003 MPV vehicles produced from November 26, 2001 through July 1, 2003.

It is possible the soldering strength on a terminal in the fan control module may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle's battery. Owners of affected vehicles will be notified by first class mail beginning August 30, 2004. This SSP will be included with the mailing of Recall 2204H.

This package contains important information about SSP 60:

Attachment I Dealer Service and Parts information
Attachment II Inspection and Repair procedures
Attachment III Owner notification letter

Mazda has the following resources to help you effectively implement this program:

  1. Service and Parts instructions and inspection and repair procedures were mailed to your Service Department, and are also available on the ESI website.
  2. For technical assistance, call the Technical Assistance Hotline at (888) 832-8477.
  3. For warranty questions, contact the Corporate Dealer Assistance Group at (877) 727-6626.

Please make certain that the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this program before responding to customer inquiries.

We apologize for any inconvenience that this program may cause you and your customers. Your understanding and support in carrying out this program is greatly appreciated.

 

Sincerely,
Michael J. Giblin
Director, Technical Services
Mazda North American Operations

ATTACHMENT I – DEALER INFORMATION

CONDITION OF CONCERN

It is possible the soldering strength on a terminal in the fan control module may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle's battery.

SUBJECT VEHICLES

Model VIN Range Build Date Range
2002-2003 MPV JM3 LW28**20300020 - 334295
JM3 LW28**30334309 - 374773
November 26, 2001 through July 1, 2003

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail beginning August 30, 2004.

PARTS INFORMATION

Description Part Number Quantity
Fan Control Module Kit AJY1-15-SC0 1 kit (1 Fan Control Module, 2 Bolts)
Campaign Label 9999-95-065A-00 1

PARTS ORDERING

Dealers will automatically receive a quantity of Fan Control Module Kits on stock orders. Parts shipments will begin August 23, 2004 and will arrive on dealers’ next stock order. Dealers will receive Fan Control Module Kits by August 30, 2004.

If dealers need additional parts after receiving the initial parts shipment, order them by faxing an IPFAX order form to Mazda Corporate Dealer Assistance Group at (866) 366-2061. Up to 5 additional Fan Control Module Kits may be requested with each IPFAX order form processed. The order form can be found:

  • In this package
  • On ESI under RECALLS/SSPs
  • On the Dealer Assistance Group site on MX Connect
  • By clicking on the recall number on the eMDCS Warranty Vehicle Inquiry Detail screen

Use MStore to order additional Campaign labels (1=sheet of 18 labels).

WARRANTY CLAIM PROCESSING INFORMATION

  Fan Control Module
Replacement (for MPV)
Process Number A4451H
Warranty Type Code  
Symptom Code 99
Damage Code 99
Part Number Main Cause AJY1-15-SC0
Quantity 1
Labor Operation Code XX731XRX
Labor Hours 0.2 hrs.

RENTAL CAR

A rental car may be provided to the customer if eligible based on the terms and conditions of the Rental Car Reimbursement Program, policy 12.0. Rental car reimbursements are available only on 2001 and newer vehicles within the mileage and time limitations under the New Vehicle Limited Warranty. If the customer was placed in a rental car while the campaign was being completed, submit a separate claim/problem using the standard rental claim information.

Warranty Type Code A
Symptom Code 99
Damage Code 99
Part Number Main Cause 5555-RE-NTAL
Quantity 0
Labor Operation Code MM012XRX
Labor Hours 0.0
Sublet – Rental Car  
    Sublet Invoice Number Number from Rental Invoice or Dealer Purchase Order
    Sublet Type Code Enter “L”
    Sublet Amount Up to $26.00 per day for the number of days customer had rental car

Rental expenses that exceed the two-day limit will require prior DCSM Authorization, as outlined in the Rental Car Reimbursement Program policy.

VERIFY THE VEHICLE NEEDS THE SSP

  1. Verify the vehicle is within the following ranges:
    Model VIN Range Build Date Range
    2002-2003 MPV JM3 LW28**20300020 - 374773 November 26, 2001 through July 1, 2003

    If the vehicle is within the above ranges, go to step 2.
    If vehicle is not within the above ranges, return it to the customer.

  2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP 60 attached to the vehicle’s bulkhead.
    eMDCS System - Vehicle Status Inquiry Results
    If eMDCS displays: Campaign Label is: Action to perform:
    SSP 60 OPEN Present Contact the Mazda Corporate Dealer Assistance Group at (877) 727-6626 to update vehicle history
    Not present Proceed to “REPAIR PROCEDURE”
    SSP 60 CLOSED Present Return vehicle to inventory or customer
    Not present Complete a label and apply to vehicle's hood or bulkhead
    SSP 60 is not displayed Does not apply SSP does not apply to this vehicle. Return vehicle to inventory or customer

    Note: Verify the recall number as the vehicle may have multiple labels.

REPAIR PROCEDURES

Please refer to Attachment II.

ATTACHMENT II - INSPECTION AND REPAIR PROCEDURES

A. VEHICLE INSPECTION PROCEDURE

  1. Verify that the vehicle is within the following range:
    • 2002 - 2003 MPV vehicles built from November 26, 2001 through July 1, 2003
      VIN Range: JM3LW28**2*300020 - JM3LW28**3*374773
      • If the vehicle is within the above range, proceed to Step 2.
      • If the vehicle is not within the above range, return the vehicle to the customer or inventory.
  2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP60 attached to the vehicle’s hood. Refer to eMDCS System - Warranty Vehicle Inquiry Results table below.
    NOTE: Be sure to verify SSP number as the vehicle may have multiple SSP labels.

eMDCS System - Vehicle Status Inquiry Results:

If eMDCS displays: Campaign Label is: Action to perform:
SSP 60 OPEN Present Contact the Mazda Corporate Dealer Assistance Group at (877) 727-6626 to update vehicle history
Not present Proceed to “REPAIR PROCEDURE”
SSP 60 CLOSED Present Return vehicle to inventory or customer
Not present Complete a label and apply to vehicle's hood or bulkhead
SSP 60 is not displayed Does not apply SSP does not apply to this vehicle. Return vehicle to inventory or customer

B. REPAIR PROCEDURE

  1. Record customer’s pre-set radio stations.
  2. Disconnect and remove the battery to gain access to the Fan Control Module.
  3. Remove the two (2) Fan Control Module bolts; discard the bolts.


     
  4. Disconnect the three (3) electrical connectors from the Fan Control Module.
  5. Attach the three (3) connectors to the new Fan Control Module.
  6. Secure the module with two (2) new bolts provided in the kit.
    Tightening Torque: 26-34 in·lbf (29-40 kgf·cm)
  7. Reinstall battery and connect the cables.
  8. Re-enter customer’s radio pre-set stations.
  9. Proceed to “C. AUTHORIZED MODIFICATION LABEL INSTALLATION”.

C. AUTHORIZED MODIFICATION LABEL INSTALLATION

Complete an “Authorized Modification Label” with the Recall number written on the sticker and affix it to the vehicle’s hood. Refer back to the illustration under “A. VEHICLE INSPECTION PROCEDURE”.

ATTACHMENT III – OWNER NOTIFICATION LETTER

August 2004

2002-2003 MPV Fan Control Module
Special Service Program (SSP) 60

Dear Mazda Owner:

Mazda Motor Corporation has decided to conduct a Special Service Program to replace the fan control module on 2002-2003 MPV vehicles produced from November 26, 2001 through July 1, 2003. If you are the recipient of this notice, your vehicle is included in this program.

It is possible the soldering on a fan control module terminal may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle’s battery.

Mazda will replace the fan control module with a modified one free of charge. The repair may take approximately thirty minutes to complete depending on the service workload at your Mazda dealership.

As a reminder, your Mazda Driver’s Assurance Plan provides alternate transportation any time an owner’s vehicle is at an authorized Mazda dealership for a warranty repair. To be eligible for alternate transportation, your vehicle must be within the mileage and time limitations under the Mazda New Vehicle Limited Warranty and adhere to the Rental Car Reimbursement policy. Ask your dealer for details about the Mazda Rental Car Reimbursement Program.

If you have already paid for the inspection/replacement of the fan control module, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form,” include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer” feature at www.MazdaUSA.com or consult your local yellow pages.

If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid Information Change Card as soon as possible. This enables us to update our records and notify the current owner. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.

If you have any questions regarding this program, please contact our Customer Assistance Center at (800) 222-5500, option #4.

Your satisfaction is a priority for Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. Please accept our apologies for any inconvenience this program may have caused you.

Sincerely,

Mazda North American Operations

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